But just this last year, after they earned a grant, prize or something for expansion and in order to compete with robots Norton and McAfee, and with the introduction of version 2009, their product has been a disaster. I have already given up on "my antivirus program" performing its scheduled daily scan.
Fortunately, normally, it scans everything as it comes in, which is now my main line of defense. But not today.
On a day like today, BD is malfunctioning on my desktop as well as laptop. It refuses to update and ultimately the software is greyed out, the activity bars red x-ed out, and it tells me to reboot my pc to see if the problem persists.
It persists. The problem goes away for an hour or maybe two. But then, maybe after it tries an update again, it persists.
Bitdefender makes glaring announcements of its 24/7 chat and telephone support. That used to work as well. Not today. Nothing is happening. Not with chat support. And a phone number I can't find.
I tried to see what is going on on their forums, see what the latest posts are.
http://forum.bitdefender.com/
The forum was quiet today. I am not surprised, actually. I stared and browsed around for 10 minutes, but I can't find the option to start a new post for my problem.
Here's what BD looks like on my pc today:
So I paid for protection of 3 pc's. And of course I need that protection all the time. But it doesn't work, and everyone has gone home. I have wondered if they still exist anyway. I'd say: they exist if it works. If it doesn't, why hoping or believing?
On to another solution. Goodbye Bitdefender.
Update 8/21 in response to BD comment:
Please inform us loyal customers about the realities your company is dealing with. Do not hide that information. I have promoted Bitdefender everywhere I went, but this past year I am very concerned about its ability to keep up with what needs to be done. And I am not the only one.
2 comments:
BitDefender offers several ways of contacting support, trough e-mail, telephone and live assistance. When being unsuccessful in contacting the technical team directly, the new knowledge base from: http://www.bitdefender.com/site/KnowledgeBase/consumer/ that can be easily accessed by simply clicking on the support page on our website is a useful tool for you to solve or diagnose the situation you encounter. Different issues can appear, depending on the configuration of your computer and the programs that are installed on the PC. As we regret the series of events you have been trough, we invite you to try BitDefender 2010: http://www.bitdefender.com/site/KnowledgeBase/consumer/#580
as the issue you have had has been fixed in this new version.
You've just got to love it when a company employee comes in to defend something that they should be busy fixing.
I just about keeled over when I read a response from BD's "raluca."
Not only did kamaranti explain that he was unable to reach support through the "several ways of contacting support," I had EXACTLY the same problem with BD 2009. The knowledge base was useless in the face of this issue.
My opinion: BD 2009 is a shoddy, buggy, useless program that turned something good into a nightmare for many of its users and left their computers unprotected.
Oh, and according to a number of posts on their forums, this problem hasn't been fixed in their 2010 product, either.
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